Introduction 10
1. What is dementia? 15
2. How could dementia affect someone's visit to your heritage venue? 17
3. Making the case for dementia-friendly heritage 19
4. Creating a dementia-friendly visitor experience 24
5. Partnerships: working together to make dementia-friendly heritage 32
6. Programming for people living with dementia and carers 38
7. Overcoming obstacles: common challenges and advice from the heritage sector 48
8. Taking action: get started today! 54
9. Useful resources and organisations 56
References 58
