Personalised Care means people have choice and control over the way their care is planned and delivered, based on 'what matters' to them and their individual strengths and needs. This happens within a system that makes the most of the expertise,
capacity and potential of people, families and communities in delivering better outcomes and experiences. Personalised care takes a whole-system approach,
integrating services around the person. It is an all-age model, from maternity and childhood through to end of life, encompassing both mental and physical health
This represents a new relationship between people, professionals and the health and
care system. It provides a positive shift in power and decision-making that enables
people to feel informed, have a voice, be heard and be connected to each other and their communities.
Personalised care is implemented through the Comprehensive Model for Personalised Care (see Figure 1). The Model has been co-produced with a wide range of stakeholders and brings together six evidence-based and inter-linked components, each defined by a standard, replicable delivery model. These components are:
1. Shared decision making
2. Personalised care and support planning
3. Enabling choice, including legal rights to choice
4. Social prescribing and community-based support
5. Supported self-management
6. Personal health budgets and integrated personal budgets.
The deployment of these six components will deliver:
'¢ whole-population approaches, supporting people of all ages and their carers to manage their physical and mental health and wellbeing, build community
resilience, and make informed decisions and choices when their health changes
'¢ a proactive and universal offer of support to people with long-term physical and mental health conditions to build knowledge, skills and confidence to live well with their health condition
'¢ intensive and integrated approaches to empower people with more complex needs, including those living with multi-morbidity, to experience co-ordinated care and support that supports them to live well, helps reduce the risk of becoming
frail, and minimises the burden of treatment.